Privacy Policy

Information you give us

When you send an inquiry, we collect the information you choose to enter, such as:

• your name and business name;
• your email address and, if you provide it, your telephone number;
• your industry, the services you are interested in and any plan you are considering;
• links to your current website or social-media pages;
• your project description and anything else you decide to include.

Technical and security information

To run the website and keep the inquiry form safe, we process a limited amount of security and operational information, such as submission times and a protected identifier derived from your network connection. We use it to operate the site, process inquiries, prevent spam and abuse, limit repeated submissions, protect our administrative tools, deliver inquiry emails and fix technical problems.

We do not use advertising cookies or behavioral tracking, and we do not run analytics tools on the website.

How we use information

• to review and reply to your inquiry;
• to evaluate the services you ask about and recommend a plan or scope of work;
• to prepare proposals and communicate with you about a project;
• to provide and manage services we have agreed to deliver;
• to protect the website and our systems and prevent spam, fraud and abuse;
• to keep necessary business records, including records of emails we send;
• to meet legal obligations and to establish or defend legal claims.

Emails we send

After you submit an inquiry, we send you a confirmation email and send our team an internal notice. Submitting an inquiry does not sign you up for newsletters or marketing email.

Sharing and service providers

StandSeen does not sell personal information, and we do not use inquiry information for third-party behavioral advertising.

We rely on a small number of providers who process information on our behalf to run the service:

• Lovable — website hosting and the cloud platform that runs our database and staff sign-in;
• Supabase — the underlying database and authentication infrastructure used by that platform;
• Resend — delivery of inquiry confirmation and notification emails;
• Google Fonts — delivery of the typefaces the website displays, which means your browser requests font files from Google;
• domain and other technical infrastructure providers.

We may also disclose information when reasonably necessary to comply with the law, respond to valid legal requests, protect the security of the website, prevent fraud, or protect StandSeen, our clients or other people.

How long we keep information

• Inquiries that do not lead to a project: we generally keep them for up to 24 months.
• Client content and eligible project files: we generally keep them for up to 30 days after service ends.
• Contracts, invoices, payment records and other necessary business records: generally up to 7 years, or longer if the law requires.
• Security, administrative and email-delivery records: only as long as reasonably needed for operations, fraud prevention, resolving disputes and legal purposes.

Your requests

You may ask to see, correct or delete personal information we hold about you by emailing privacy@standseen.com. We may need to reasonably confirm your identity first. Some requests may be limited by legal, security, contractual or business-record requirements; if so, we will explain why.

Security

We use reasonable technical and organizational safeguards, including restricted staff access to inquiries. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.

Children

The website and our services are meant for adults and businesses. They are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

If we update this policy, we will post the new version here with a new effective date.

Contact

Privacy questions and requests: privacy@standseen.com
General questions: hello@standseen.com

See also our Terms of Service and Cancellation & Refund Policy.