Cancellation & Refund Policy

Monthly subscriptions

• Subscriptions are billed monthly.
• Essential, Growth and Pro have no long-term commitment or minimum term. Custom projects quoted separately are not covered by this policy unless stated in your proposal.
• You may cancel at any time before your next renewal.
• Cancellation takes effect at the end of the billing period you have already paid for, and service normally continues until then.
• After a timely cancellation, you will not be charged for another month.

Setup fees

The setup fee is refundable if you cancel before StandSeen begins paid onboarding or production work. Paid onboarding or production work begins after you have accepted the applicable plan or proposal, completed any required initial payment, and StandSeen begins substantive project work such as project planning, content preparation, design, configuration, or development. Submitting a public inquiry alone does not begin paid onboarding or make the setup fee nonrefundable.

Monthly fees

Monthly charges are generally nonrefundable once the billing period begins. Exceptions may be made where the law requires or where StandSeen expressly approves one. A one-time credit or exception does not mean the same exception will be offered again.

Failed payments

If a monthly payment fails, you have a seven-day grace period, and we may send payment reminders. If the payment is still unresolved after the grace period, service may be suspended. Suspension does not immediately delete your content.

After cancellation

• Hosting and subscription services end at the end of the billing period you have already paid for. After your paid service period ends, your managed StandSeen website will go offline.
• You keep ownership of your domain and the materials you supplied.
• You may request eligible client-specific content and brand files.
• Source code, StandSeen platform components, templates, licensed assets, internal systems and tools are not automatically transferred.
• Migration or transfer assistance may be separately scoped and quoted and is subject to technical feasibility. If you want to request migration or transfer assistance, contact us as soon as possible and before eligible project files are deleted.
• Eligible project files may be removed 30 days after service ends, so request any eligible files you are entitled to before that period ends. Requesting migration assistance does not extend this retention period or guarantee that a migration can be completed.

Costs not included

Unless expressly included in writing, these costs are not part of a plan:

• domain registration and renewals;
• advertising budgets;
• SMS usage charges;
• premium plugins and premium fonts;
• stock images or other stock assets;
• third-party subscriptions and payment-processing fees;
• other charges from outside services.

How to cancel or ask about billing

Email billing@standseen.com to cancel, ask about a charge or request a refund. For anything else, write to hello@standseen.com.